The Festival de Cannes attaches great importance to the way we look after festival-goers – we want everyone's stay to take place in a professional, warm and relaxed atmosphere. To this end, we have set up a customised support system throughout your stay as an accredited person guest.
To ensure that accredited guests from all over the world enjoy their experience in the best possible conditions, the Festival has drawn up a “Festival-goers’ Charter”, which we ask everyone to respect for the benefit of all and the smooth running of the event.
The Festival has forged partnerships with Cannes’ hospitality union and the City of Cannes to provide festival-goers with:
During the event, a team of trained staff is on hand to assist accredited visitors in the Festival Zone (Palais, International Village Riviera and Pantiero) and provide information on dedicated services and spaces tailored to them.
In addition, services are offered for specific groups or in response to specific situations:
The welcome we extend to festival-goers is based on protocols that have been carefully drawn up in compliance with the health and safety regulations in force in France, as well as on a staff that is perfectly trained to provide you with the most efficient help and guidance. The Festival is particularly concerned about the courtesy and sense of service of all its teams and knows that it can count on the respect and friendliness of festival-goers… for the well-being of all!
In case of suggestions or difficulties that cannot be answered by the above information, the address [email protected] will be active before, during and after the Festival.
To ensure your experience is as smooth as possible, the Festival de Cannes will provide you with a Festival Guide, detailing all the arrangements and facilities for welcoming people with disabilities.
People with reduced mobility may be given specific means of access to certain areas of the Palais. When you register online, we invite you to indicate that you are a disabled person by checking the dedicated box, so that the badge that you will be issued bears the dedicated pictogram. It will allow you simplified access to the screening venues. If you have not done this online, please let us know by e-mailing [email protected] with a national disability certificate or a European Disability Card attached*
Cannes SNCF train station has a range of disabled facilities and services.
The City of Cannes has created over 630 parking spaces for people with disabilities. All on-street spaces are accessible free of charge to holders of the European Parking Card (GIC-GIG), with no time limit. / Learn more
Nice – Côte d’Azur Airport offers many disabled facilities and services.
Contact: +33 (0)820 42 33 33 (€0.12 + cost of the call) / Learn more
All buses on line 81 between Nice – Côte d’Azur Airport and Cannes are accessible to people with reduced mobility (access lift, reserved spaces).
Public transportation is free for festival-goers upon presentation of the badge and a QR code available online in “My Account“. The city of Cannes has a public bus transport network (Palm Bus) that provides seats reserved for persons with reduced mobility and allows assistance dogs on its buses. The Gare Maritime is the closest bus station to the Festival Zone. Buses which provide a link between the center of Cannes and the Cineum are accessible to people with reduced mobility. You’ll find day and night timetables, as well as lots of useful transport information, in the PalmBus Guide.
The surroundings of the Festival Zone are accessible to chauffeur-driven cars and specialised vehicles until 5pm. The closest access points are located at the Gare Maritime (quick drop-off) and the underground carpark of the Palais des Festivals. Parking spaces for people with disabilities are available around the Festival Zone, provided that they are holders of the European Parking Card (GIC-GIG). After 5pm, the closest parking points are located at boulevard Victor Tuby, boulevard de la Ferrage and boulevard de Lorraine.
The surroundings of the Festival Zone are accessible until 5pm. The closest access points are located at the Gare Maritime (quick drop-off) and the underground car park of the Palais des Festivals. Parking spaces for disabled people are available around the Festival Zone, provided that they are holders of the European Parking Card (GIC-GIG). After 5pm, the closest parking points are located at boulevard Victor Tuby, boulevard de la Ferrage and boulevard de Lorraine.
The Palais des Festivals has facilities to ensure accessibility for people with reduced mobility at the Main entrance, the Méditerranée entrance and the Albert-Édouard pier. If you have difficulty accessing the Festival Zone, the service dedicated to people with reduced mobility can guide you andprovide you with assistance. This Hospitality office is located in the Mediterranean Hall andcan be reached by phone at +33 (0)4 92 99 81 32. You can also ask a receptionist to contact them for you.
In order to give you the best possible welcome in our theaters, please let us know in advance which screenings you have tickets for, in particular those in the Grand Théâtre Lumière and in the Agnès Varda Theatre by e-mail at [email protected].
If you have reduced mobility and you have a ticket for the balcon in the Lumière Theatre, you can contact the Hospitality service to have your seating rearranged.
For 8:30 am screenings, people with reduced mobility and their accompanying person may access the Palais by the Main entrance or the Méditerranée entrance from 7:30 am.
Reception of disabled people, management of the ‘Harassment & Violence(s)’ hotline: 33 (0)4 92 99 80 09 and mediation in reception disputes.
Find all the information on access for disabled people, services and installations in the Festival Guide at your disposal.
Our teams can be contacted during the Festival, by phone on 04 92 99 81 32, or by e-mail at [email protected]
